Refund policy
Refund, Return & Exchange Policy
At The Layer Stories, we are committed to delivering premium-quality products that meet your expectations. Please take a moment to review our return, refund, and exchange policy to ensure a smooth and transparent shopping experience.
1) Quality Assurance
At The Layer Stories, every product goes through strict quality checks before dispatch to ensure it reaches you in perfect condition.
We do not assume ownership of returned items unless they are received and accepted by The Layer Stories.
2) Return & Exchange Eligibility
Eligible Conditions:
Products are eligible for return or exchange only if they are:
- Damaged or defective,
- Have a manufacturing fault, or
- Have a size/fit issue that has been reviewed and approved by our quality team at our sole discretion.
Reporting Period:
Any defective, damaged, or size-related issues must be reported to us within 48 hours of receiving your order.
Return & Exchange Time Frame:
Once your return or exchange request is approved, the product must be shipped back to us within 7 days from the date of approval.
Items returned after this period will not be accepted.
3) Refund Policy
Refund Time Frame:
Once the returned item passes our quality inspection, refunds will be processed within 7–10 business days to your original mode of payment.
Please note that shipping and COD charges (if any) are non-refundable.
Refund Eligibility:
The Layer Stories reserves the right to determine refund eligibility based on the specific circumstances of each case.
4) Important Considerations
Product Sizing:
Please double-check your size before placing an order, as size-related concerns are not eligible for returns, refunds, or exchanges unless specifically approved.
We recommend reviewing our size guide or contacting us for assistance before purchase.
Contact Support:
For any concerns, reach out to us at
contact.thelayerstories@gmail.com
Condition of Returned Items:
- Products must be unused, unwashed, and in their original packaging with all tags intact.
- Items returned without prior authorization will not be accepted.
- Refunds or exchanges will only be processed once the returned product passes our quality inspection.
5) Steps for Return or Exchange
- Report the Issue:
Contact our support team within 48 hours of receiving your item. - Provide Details:
Share your order number, a brief description of the issue, and supporting photographs. - Receive Authorization:
Once approved, you’ll receive a return authorization and detailed shipping instructions. - Send the Product:
Pack the item securely and ship it back within 7 days of approval. - Quality Check & Resolution:
After the product passes inspection, we’ll process your refund or exchange within 7–10 business days.
